Terms & Conditions
Thank you for visiting the Cowrie Craft website. By browsing, ordering, or engaging with our website, you acknowledge and agree to be bound by the terms and conditions outlined herein, ensuring a seamless and secure experience with Cowrie Craft.
PRODUCT INFORMATION
• We will take all reasonable care to ensure that the details displayed for a particular item offered for sale are correct at the time of your ordering.
• Each piece of jewellery is handcrafted using a wide range of materials. We endeavour to display products as accurately as possible by appearance, colour, texture or finish but please allow for some small variations to the images shown as what you will see on your computer monitor or equipment may differ and so we cannot guarantee that images are an accurate representation of the actual goods or services that you are purchasing. Also note that sea glass can look very different in different lights.
• Upon receipt of goods, the customer can return the item of jewellery if not satisfied with any unintended variations from what is shown on the website to the actual item received. This does not affect the customer’s statutory rights. Please see Returns Policy for more details.
PRICING AND PAYMENT
• Please note that the prices of items on our site are liable to change at any time. These changes will not affect orders that have been placed before this time.
• All prices listed on the website are shown in UK pounds sterling inclusive of VAT.
• These prices exclude delivery charges which will be applied upon checkout.
• Please note that items sent outside the UK may be subject to import duties, fees and taxes. The customer is responsible for any additional fees incurred.
• Payment Confirmation: Orders will only be processed and confirmed once payment authorisation is successfully completed.
• Unauthorised Payment: In the event of an unauthorised or suspicious payment, Cowrie Craft reserves the right to cancel the order for the protection of the customer and the business.
• Resolution Process: Customers can contact us via email to address and resolve any payment authorisation issues. We will do our utmost to facilitate a secure and legitimate payment process.
PROMOTIONAL CODES
• Promotional codes cannot be used in conjunction with any other offer including during Sale periods. “Strikethrough” prices are displayed in accordance with a clearance, sale or promotional item. If an item is added to your basket whilst this sale is still live but you do not checkout, your basket will revert back to the original price of the product, before the sale.
• Promotional discount codes offered by Cowrie Craft are only valid until the date specified and delivery charges will still apply.
• If you return an item to us for a refund, having ordered with a promotional code and your total order now equates to lower than the threshold for the original offer, you will no longer qualify for the monetary discount. We will therefore refund you the original price of the item, less the value or percentage value of the code used.
• “Free Delivery” codes cannot be used in conjunction with any other offer or code and can only be applied according to the specifications outlined on the marketing email. Please note that free delivery applies to our Royal Mail Second Class 'signed for' service. We are unable to provide free delivery for Next Day or International Orders. Redemption of a free delivery code should be confirmed at checkout.
GIFT VOUCHERS
• Gift vouchers may only be purchased and redeemed via the Cowrie Craft site. There is no time limit for use of voucher codes. Once purchased, a physical voucher will be posted to either you or the recipient depending on the address provided at checkout.
• Please note that Gift Vouchers are excluded from returns or refunds.
DELIVERY
• On completing your purchase, you will be presented with one or more options for delivery. Where an estimated timescale for delivery is provided, this is an estimate only and your items may be delayed in being received due to circumstances beyond our control (such as Royal Mail delays at busy times or postal strikes.)
• Cowrie Craft aims to dispatch your items within 1-3 working days of receiving your order. If you need to receive your package any sooner, please let us know and we will try our best to accommodate your needs.
ORDER CANCELLATION
• If you wish to cancel an order you have placed you must contact us immediately to ascertain whether the items have been dispatched or not. Where they have been dispatched, you will need to return the item to us and you will be responsible for paying the cost of returning the items.
• Where items have not been dispatched prior to a cancellation request our refund policy will apply.
Our Rights:
• Please note that we have the right to revise and amend these Terms and Conditions from time to time and any changes will be announced on the Cowrie Craft website. If you do not wish to accept the Terms and Conditions prior or following an update, you should discontinue the use of the site.
• Continuation of orders and use of the site, after the date on which the changes come into effect, will be construed as your acceptance and your agreement to be bound by those Terms and Conditions.
If you have any questions relating to these Terms and Conditions, please do not hesitate to contact us via email: cowriecraft2020@gmail.com